Holiday Tour Booking Information

Deposit

A non-refundable deposit is required to secure your booking. Your seat is not deemed booked until this deposit is received at our office. A booking can be held when you enquire however it must be confirmed with a deposit within 10 days of receiving this information or your seat will be made available to others. If you have difficulty paying a deposit of this size please contact our office.

 

Final Payment

Final payment is required 45 days prior to departure of your tour. In the case where your booking is made within 45 days of departure, full payment is required with your booking.

 

Seating arrangements

Seating is allocated on tour, and it is a condition of travel that you remain in your allocated seat. To be fair to all travellers it is our policy that allocated seating positions will be rotated daily. Couples/travel companions will not be separated. In order to comply with health requirements seating is not able to be reserved for any reason.

 

Cancellation

Upon cancellation a fee will be charged to cover the costs incurred by Endeavour Tours:

  ‘Change of Mind’ Cancellation* Cancellation for Medical Reasons**
Notice before tour departs Cancellation Fee (per person)
NO medical certificate provided
Cancellation Fee (per person)
WITH medical certificate provided
46 days or more Deposit withheld $100 withheld,
Balance of deposit available as credit for future travel. Any remaining tour cost already paid, to be refunded.
45 – 8 days 50% of full tour cost refunded,
50% withheld
50% of full tour cost refunded,
$100 withheld,
Balance available as credit for future travel
7 – 1 days 100% of full tour cost withheld $100 withheld,
Balance available as credit for future travel
Day of or after departure 100% of full tour cost withheld Pro-rated amount of tour missed due to illness available as credit for future travel, Less $100 withheld

 

*Change of  Mind conditions apply to all cancellations where no medical certificate is provided to Endeavour Tours.

**Cancellation for Medical Reasons conditions apply to all cancellations where a medical certificate which confirms a medical reason for cancellation is provided to Endeavour Tours.

The manager’s discretion applies at all times. If the tour is cancelled by Endeavour Tours due to insufficient bookings, all monies will be refunded.

 

Travel Insurance

Travel insurance is highly recommended to safeguard against unnecessary loss due to illness or accident either before or during the tour.  Travel insurance is available from health insurance providers, general insurance providers, most banks and your local travel agent.

 

Credit Card Fees

If paying by credit card a small transaction fee of 1% is applicable. Cards accepted are Visa and MasterCard.

 

At Time of Booking

Please advise of any special requirements (for example health or diet) at the time the booking is made. We will advise all third parties such as hotels and meal providers of these requirements and will endeavour to ensure they are met. However, we cannot guarantee that all special requirements will be met in all instances.

 

Health and Fitness

All travellers must be healthy at the time of travel and throughout the tour. If you have any symptoms of cold or flu you will not be permitted to travel, or to continue to travel, on the tour as required by health authorities. Should you become unwell please provide a medical certificate so that you can access our more generous “WITH Medical Certificate Provided” cancellation conditions.

You are required to have a level of fitness that will allow you to participate in the activities of the tour, and to have a reasonable level of mobility to be able to board and alight the coach unaided. If you have any questions please contact us.

Travellers will not be permitted to continue on tour when, in the opinion of Endeavour Tours, the traveller’s conduct or condition is placing their own safety, or that of other travellers, at risk, or is adversely affecting the enjoyment of other travellers; for whatever cause.

In order to protect the health of yourself and others on tour, it is required that you use the hand sanitiser provided on board on entering and leaving the vehicle. The tour vehicle will be sanitised daily, and the Tour Driver will wipe down surfaces within the vehicle during each day.

 

Twin Share Policy

In order to meet health requirements only travel companions are able to twin share. If you do not have a travel companion to share with, the sole use rate for the tour will apply.

 

Responsibility

At the time of printing the itinerary, all costs relevant to accommodation, meals, transport and other sundry costs were correct. However, in the event of alteration, cancellation or abandonment of any part of the tour, Endeavour Tours will not be responsible or liable for expenses incurred for accommodation, meals, transport or any other additional costs to the traveller other than those stated in the itinerary.

Travellers accept that Endeavour Tours may need to alter or amend itineraries, accommodation or sightseeing arrangements from those published, with little or no notice. This may be due to road conditions, weather, safety factors and other operational considerations at the time. Such decisions will be made in the best interests of the travellers’ comfort and safety.

Endeavour Tours accepts no responsibility or liability for any injury, loss, damage, change of itinerary or inconvenience caused either directly or indirectly as a result of force majeure or other events which are outside of our control, including but not limited to: fires, floods, acts of God, unusually severe weather, industrial action or commercial flight disruptions. Travellers are advised that the service provided by Endeavour Tours is for the booking and packaging of goods and services provided by other operators such as hotels, motels, attractions, restaurants, airlines and other transportation companies. We will not be liable for any loss, damage, omission or act of negligence or otherwise committed by these operators, their assignees or agents.

Endeavour Tours will take all reasonable steps to provide an enjoyable tour. However, no liability will be accepted for any loss of enjoyment experienced by passengers due to circumstances which are out of our control.